If basic soap and water don’t do the trick, try gently wiping your face with:

• Olive oil or a mixture of olive oil and antibacterial soap on a cotton ball.
• Baby shampoo or baby wipes!

Our glitter is solely intended for arts & crafts.

Yes! Our craft glitter can be paired with any nail polish, but do not use it with other cosmetics, like eye makeup or lip gloss.

Yes! Our finger paints and tempera paints are washable from skin with soap and water — but be sure to wear a smock or an apron and protect your workspace with paper towels, newspaper, or scrap paper to prevent stains to clothing, furniture, and surfaces.

While our craft sticks are non-toxic, tested, and up to par with all child safety standards, they are not tested or approved by the FDA, so we do not recommend using them with food.

Although we recommend displaying your creation indoors, it can still be placed outside for decorative purposes only.

Be sure to apply an exterior varnish before displaying your stepping stone outside to protect it from the elements.

Yes! All of our items go through stringent product testing and have specific age requirements for the safety of everyone who uses them — especially children.

To avoid the potential for allergic reactions on skin, children under the recommended age range of 6+ should not play with any product that has quality-tested chemicals.

However, children’s abilities vary, even within our recommended age range! Supervising adults should use their own discretion as to which activities are suitable and safe for children.

Check out our YouTube for product-specific How-To videos, or visit our sister site, Craft Project Ideas, for DIY craft inspiration!

Oh no! This is not our standard and we’d love to help. Please Contact Us so we can make sure you receive what you need. In the form, be sure to provide:

• The product name.
• Item number (find this above the barcode!).

Please Contact Us and select “Instruction Request” from the Subject dropdown, or follow a video tutorial on our YouTube!

We’re so sorry to hear that! We’ll do everything we can to provide a replacement. Please Contact Us and be sure to provide:

• The product name.
• Item number (find this above the barcode!).
• Photos of the defective or damaged product.
• Proof of purchase (a digital receipt or photo of your receipt works perfectly!).
• The retailer you purchased the product from.

Everyone has varying skin sensitivities! Generally, if skin irritation occurs (including staining), the user may have sensitivity to the item.

Before using one of our beauty products (like lip balms or glosses, lotions, body art, etc.), test a small patch on your arm or wrist to ensure it doesn’t irritate you. If you experience any redness or skin irritation, stop using the product and remember — only use the product as intended. Do not ingest it and avoid application anywhere near your eyes!

If you are experiencing a major reaction, go straight to the Emergency Room or seek medical attention from your healthcare provider. Our team is also available to answer any questions your healthcare provider may have about a product, please have their office contact us directly at 800-651-0616.

If you’re unsure about whether or not a specific product contains an ingredient you’re allergic to, Contact Us for an ingredients list, check in with your medical provider for recommendations, or do not purchase the product to be safe!

• Unless otherwise noted on the packaging, our products are not designed peanut-free.

If there are any concerns or issues our customers should be aware of, a warning label will be included on the product packaging and the instructions. However, please don’t hesitate to Contact Us for more information! Just provide the product name and the item number (located above the bar code).

Although our earrings are not made with nickel, they haven’t been specifically tested for it — so we cannot confirm that they are 100% nickel free.

Chains, earring wires, clasps, and jump rings are all made from iron. Any charms are made from brass!

My pet and/or child ate one of your products! Are all your products non-toxic?

Most of our products are non-toxic, but when in doubt, it’s always best to play it safe — especially if you have serious concerns for your child and/or pet’s well-being. Head straight to your local animal hospital, Emergency Room, or call the Poison Control Hotline at (800) 222-1222.

Your safety is extremely important to us, that’s why all our products are thoroughly tested to ensure compliance with federal and safety requirements. Please do not hesitate to Contact Us and provide the product name and item number (located above the barcode) — we’ll do everything we can to help! And remember:

• Always read through all the instructions, safety rules, and first aid information before using the product. Only use the products as advised.
• Always wash your hands with soap & water whenever working with chemicals!
• Keep chemicals away from any food or drink, and make sure they’re out of reach of small children and pets whenever possible.
• Work in a clean, well-ventilated space that’s close to a water supply.

Yes! Our paints are non-toxic and rigorously tested to ensure they meet all federal and safety requirements. Whenever you’re working with paints, be sure to wear a smock or an apron and protect your workspace to avoid potential stains!

Our water beads are not intended for consumption, but they are non-toxic! If they have been eaten, they will leave the body naturally when using the bathroom.

Here are a few tips & tricks to help get the paint out:

• Use a carpet cleaner.
• Rub the paint out with distilled white vinegar.
• Combine white vinegar with baking soda and scrub with the paste.

If your sofa is fabric, it’s important to test out your options to avoid damaging it! Pick an inconspicuous area of the couch to try our recommendations for stain removal before moving on to the stain. First, try scrubbing it with a powdered laundry stain remover with mild soap and water. If it’s still visible:

1. Scrub the spot with rubbing alcohol or distilled white vinegar.
2. Spray laundry pre-treatment stain spray on top and let it sit for about a minute.
3. Scrub the spot with a mixture of warm water and dish soap until it lathers, about 1-2 minutes.
4. Rinse with warm water and wipe away the soap with a clean, damp sponge.

First, try rinsing the stain with cold water until it’s no longer visible. If the stain is still there, place your fabric on a paper towel and blot the stain with rubbing alcohol on a cotton ball. Replace the paper towels needed, then wash your fabric in warm/hot water with laundry detergent and color-safe bleach.

Remove any residual material with a paper towel. If dried on, use a brush to scrape it off. Then blot the area with a paper towel and white vinegar. Machine wash normal.

If you’re interested in learning more about the Horizon Group family of brands or if you’d like to purchase your retail location, reach out to our team directly at sales@hgusa.com.

You can find our products at most major retailers, including Amazon, Costco, Hobby Lobby, Target, Walmart, and more! For more info, check out our Where to Buy page.

We’re not a retailer, so we don’t sell our products directly to our consumers. Peruse our Where to Buy page to discover where our products are sold!

We love that you want to keep creating! The materials included in our activity kits aren’t sold individually, but some sets do have refills available (like craft loops, suncatcher paint pens, and even friendship thread)! If refills are available, we’d love to tell you where you can purchase them, Contact Us for more information. If you’d like to create more experiments with a STEM kit, you’ll need to purchase another one.

We work with a select few private organizations and are not accepting additional donation requests at this time.

We’d love to hear from you! Please fill out the Contact Us form to submit your inquiry.

Unfortunately, we don’t issue refunds. The good news is, we’re more than happy to send you a courtesy gift and/or replacement if we have the item available! Please Contact Us and be sure to provide:

• The product name.
• Item number (find this above the barcode!).
• Photos of the defective or damaged product.
• Proof of purchase (a digital receipt or photo of your receipt works perfectly!).
• The retailer you purchased the product from.

Please allow 3-10 business days for domestic shipping and up to 3 weeks for international shipping. We know you’ve got places to go, people to see, and (most importantly) crafts to make, so we apologize if you experience any delays!

Our products are dreamed up, designed, and developed right here in the United States and are manufactured in various countries internationally.

We recommend 4 years & up!

From the time you sign the Partnership Agreement until the end of the calendar year! Some partners will be invited to re-sign for the next calendar year at the end of each calendar year.

We send our Happy Mail packages four times a year! We’ll send out a calendar for your reference.

We try to send at least 3-4 products per package, sometimes, we’ll throw in something extra just because.

At this time, we cannot accommodate selective mailings for each partner.

Items are chosen based on product launches, PR directives, and seasons. We try to select things that everyone can enjoy.

At this time, we do not offer compensation. Our programs are based on a product-for-content basis.

Please tag us @HorizonGroupUSA and hashtag #HGUHappyMail.

We ask that Happy Mail be posted within three months of receiving your package or before the next mailer is set to be sent out – refer to the Happy Mail calendar we send out.

If you forget to post your Happy Mail more than once, we reserve the right to terminate our partnership contract.

Email us at HorizonGroupUSAPartnerships@hgusa.com!