FAQs

FAQs

CUSTOMER SERVICE

I am inquiring about requesting a donation from your company. How do I do that?

I can’t seem to reach anyone when I call. What do I do?

Do you issue refunds?

WHERE TO BUY & SALES

Do you have a catalog of your products?

What stores can I find your products?

I ran across your products at my local store and I love it.  Where can I buy more?

PARTNERSHIP PROGRAM

What age does my child need to be?

How long does the Partnership last?

How often can I expect to receive product?

How many products can I expect in my Happy Mail package? I have 2 or more children, will I receive enough product for all of them?

Will I be able to choose what items I get in my Happy Mail package?

How do you choose which items are sent in the Happy Mail packages?

Do you offer compensation for posts?

How many Partnership opportunities do you offer?

When should I post Happy Mail content?

What happens if I don’t post the Happy Mail mailing or forget?

PRODUCT USE QUESTIONS

Do you have any suggestions for face paint removal?

Can your craft sticks be used for food?

How can I find tutorials on how to use your products?

NON-TOXIC PRODUCTS

My pet and/or child ate one of your products! Are all of your products non-toxic?

Are your paints safe to use?

ALLERGY CONCERNS

What if I have a reaction to your paints?

Do your products contain any food allergies?

How do I obtain the Safety Data Sheet for your products?

PRODUCT ISSUES

There are components missing from my kit. What should I do?

My instructions are missing from the box.  I lost my instructions. What do I do?

I have a defective product and it did not come out right. How can I get a replacement?

I have not received my replacement. When can I expect to receive my package?