If basic soap and water does not remove the face paint, we suggest trying the below:

• Olive Oil – Dab on a cotton ball directly from bottle.
• Baby Shampoo
• Baby Wipes
• Mix olive oil and anti-bacterial soap with warm water and gently wipe off

While our craft sticks are non-toxic and tested for all child safety standards, they are not tested or approved by the FDA.

Visit our sister site, CraftProjectIdeas.com, for hundreds of craft ideas, or check us out on YouTube for specific product tutorials.

Remove any residual material with a paper towel. If dried on, use a brush to scrape it off. Then blot the area with a paper towel and white vinegar. Machine wash normal.

Please submit this inquiry through our Contact Us form with the following information:

• Product name
• Item number (Located above the barcode)
• Proof of purchase
• Retailer

All requests for instructions can be sent through the Contact Us form. Please click on the “Request for Instructions” tab.

Please submit the following information via the Contact Us form:

• Product name
• Item number (Located above the barcode)
• Photos of the defective product
• Proof of purchase
• Retailer

For domestic shipping, please allow up to 3-10 business days.  For international shipping, please allow up to 3 weeks to receive your package.

While most of our products are non-toxic, we would suggest that you reach out to our customer services team via the Contact Us form with the specific product name and item number (located above the barcode) to confirm. All of our products are tested to ensure compliance with federal and safety requirements.

If you have major concerns, please call the Poison Control Hotline Toll Free at (800) 222-1222.

Our paints are non-toxic and are rigorously tested to ensure all federal and safety requirements are met.

Generally, if some type of skin irritation occurred (including staining), the user may have sensitivity to the item.

If you have a major health concern, please consult your health care provider.

If your health care provider has questions about a product, please have their office contact us directly at 800-651-0616

Our products are not designed to be peanut free unless claimed on packaging. If allergies are a concern we recommend reaching out for an ingredients list or checking with your medical provider for recommendations.

If you are unsure about whether a product contains an ingredient to which you are sensitive, we would advise that you do not buy the product, or reach out via the Contact Us form for the ingredients list.

If there are any concerns or issues which the purchaser should be aware of, please note that a warning label would be included on the product packaging.

Please contact us via the Contact Us form with the product name and item number (located above the barcode) if you need further information.

We recommend 4 years & up!

From the time you sign the Partnership Agreement until the end of the calendar year! At the end of each calendar year, some partners will be invited to re-sign for the next calendar year.

We send our Happy Mail packages 4 times a year! We’ll send out a calendar for your reference.

We try to send at least 3-4 products per package, sometimes we’ll throw in something extra just because.

At this time, we cannot accommodate selective mailings for each partner.

Items are chosen based on product launches, PR directives and season. We try to choose items that everyone can enjoy.

At this time, we do not offer compensation. Our programs are based on a product-for-content basis.

Starting in January 2022, we are only offering one partnership opportunity. For more information, take a look at our Media Kit!

Under our new program, we are no longer offering the Giveaway Guru’s branch, however, we may consider partnered giveaways throughout the year.

Please tag us @HorizonGroupUSA and hashtag #HGUHappyMail.

We ask that Happy Mail be posted within 3 months of receiving your package or before the next mailer is set to be sent out – refer to the Happy Mail calendar we send out.

If you forget to post your Happy Mail more than once, we reserve the right to terminate our partnership contract.

Email us at partnerships@hgusa.com!

If you’re interested in learning more about our family of brands or making a purchase for your retail location, please reach out directly to our team at sales@hgusa.com for more information

Our products are available at most major retailers including AC Moore, Amazon.com, Costco, Hobby Lobby, Michaels, Target, Wal-Mart & more. Learn more on our Where To Buy page!

As we are not a retailer, we do not sell directly to our consumers. To find out where our products are located, visit our Where To Buy page!

Due to our stringent product testing requirements, it is of utmost importance that our products are appropriately donated to the right age groups.

Horizon Group USA works with a select few private organizations in regards to donations.  These organizations have been vetted to ensure 100% of our donations reach those in need.

All inquiries are answered in the order they are received. Our normal hours of operation are Monday –Thursday 9:00 am – 5:00 pm (EST) and Friday 9:00 am – 3:30 pm (EST)

Please allow up to 2-3 business days to receive a response. Typically someone will be in contact with you sooner.

If you do not receive prompt response via the Customer Service Number, please submit your inquiry via the Contact Us form.

Unfortunately, we do not issue refunds. The good news is, we would be more than happy to send you a courtesy gift and/or replacement if we have the item available.

Please submit your inquiry via the Contact Us form with the following information:

• Product name
• Item number (Located above the barcode)
• Photos of the defective product
• Proof of purchase
• Retailer