How should I remove face paint?

Can I use your glitter for face and body art?

Can I mix your glitter into nail polish?

Are your finger paints and tempera paints washable?

Can your craft sticks be used with food?

I made a stepping stone! Can I put it outside?

I saw a recommended age range for your product on the packaging. Do I need to follow it?

Where can I find tutorials on using your products?


Components are missing from my kit. What should I do?

I can’t find my instructions! What should I do?

I have a defective or damaged product. Can I get a replacement?


Can reactions occur when using your products?

I have specific food allergies. Which products should I avoid?

Where can I find the Safety Data Sheet for your products?

Are your earrings nickel-free?

What metal is the jewelry made of?


My pet and/or child ate one of your products! Are all your products non-toxic?

Are your paints safe to use?

Are your water beads edible or toxic if eaten?


The paint stained my carpet! How can I remove it?

How can I remove stains from my sofa?

I’ve stained my clothing/blanket/another fabric! How can I remove it?

How do I remove SLIMYGLOOP from my clothing?


Is there a catalog of your products available?

What stores carry your products?

I ran across your products at my local store, and I love them! Where can I buy more?

Can I purchase specific components separate from my activity kit to create more projects?


I would like to request a donation from your company! How do I do that?

I can’t seem to reach anyone when I call. What do I do?

Do you issue refunds?

My replacement hasn’t arrived. When can I expect to receive it?

Where are Horizon Group items made?


What age does my child need to be?

How long does the Partnership last?

How often can I expect to receive product?

How many products can I expect in my Happy Mail package? I have 2 or more children, will I receive enough product for all of them?

Will I be able to choose what items I get in my Happy Mail package?

How do you choose which items are sent in the Happy Mail packages?

Do you offer compensation for posts?

Should I be using a specific tag and/or hashtag when posting?

When should I post Happy Mail content?

What happens if I don’t post the Happy Mail mailing or forget?