Transportation Coordinator

McDonough, GA

Job Description:

The DC Transportation Coordinator is a key member of the team responsible for delivering our customer’s orders on-time and in full while in compliance with all customer policies and procedures.

Key Responsibilities

  • Analyzes content of customer orders and determines correct shipping weights and cube to route freight for shipment.
  • Utilizes customer websites and portals to route collect orders for shipment.
  • Utilizes HGUSA portal to post prepaid customer loads for shipment.
  • Ensures that all orders are routed correctly and on time according to the individual customer expectations to avoid any chargebacks for non-compliance.
  • Works with Shipping Department Operational staff to optimally build an appointment schedule that meets customer expectations while maintaining a productive and efficient dock and loading schedule.
  • Schedules all outbound customer shipments both prepaid and collect, communicating with customers and carriers via e-mail.
  • Follows up with carriers on missed and rescheduled appointments while properly documenting the incidents per customer expectations and procedures.
  • Partners internally with the DC Operations Team to manage any issues or challenges pertaining to customer orders.
  • Works closely with our Corporate Customer Logistics Team to route and schedule any priority orders.
  • Provides daily/weekly/monthly reporting as requested on internal Transportation KPIs

Job Requirements:

  • Bachelor’s degree or equivalent experience in related field preferred.
  • Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Solid analytical abilities.
  • Must be a self-starter and be able to successfully execute initiatives with some guidance and accomplish stated goals.
  • Working knowledge of Transportation Industry.
  • Effective oral and written communication skills.
  • Must be able to work effectively as part of a team.
  • Demonstrated solid decision making and problem-solving skills
  • Ability to build relationships at various levels and influence decisions.
  • Work additional hours and/or days as needed, particularly during high volume periods, to ensure that departmental objectives are accomplished.
  • Occasional walking, bending, standing.
  • Normal office demands.